1. About This Policy

Kashi Anubhav Yatra provides tour and travel services including sightseeing tours, pilgrimage tours, vehicle rentals, group transportation and other travel-related services.

This Cancellation & Refund Policy explains how cancellations, booking changes and refunds are handled for services booked through Kashi Anubhav Yatra.

2. Booking Confirmation

A booking request submitted through our website, phone, WhatsApp or other communication channel is subject to availability and confirmation.

A booking will be considered confirmed only after the required advance payment, where applicable, has been received and confirmation has been communicated by Kashi Anubhav Yatra.

Customers should carefully check the travel date, pickup location, destination, vehicle type, number of passengers, duration and other booking details before making payment.

3. Cancellation by the Customer

Customers may request cancellation of a confirmed booking by contacting Kashi Anubhav Yatra through the contact details provided on our website.

The cancellation request will be considered from the time it is received and acknowledged by our team.

4. Suggested Cancellation & Refund Schedule

Unless different terms have been specifically mentioned in the customer's quotation or booking confirmation, the following general schedule may apply:

5. Vehicle Rental Cancellation

For car, Tempo Traveller, bus and other vehicle bookings, cancellation charges may vary depending on the vehicle category, travel date, trip duration, route and availability.

Once a vehicle has been specifically reserved for a customer, cancellation charges may apply because the vehicle and driver availability may have been blocked for the requested dates.

Any special cancellation terms communicated in the quotation or booking confirmation will take precedence over the general terms stated on this page, where legally applicable.

6. Tour Package Cancellation

Cancellation terms for tour packages may vary depending on the services included in the package.

Where a package includes hotels, transportation, guides, activities, tickets or services provided by third parties, refunds will also be subject to the cancellation policies of those service providers.

Non-refundable amounts already paid to third-party suppliers may be deducted from the amount refundable to the customer.

7. Changes to a Confirmed Booking

Customers may request changes to the travel date, vehicle, route, pickup location, number of passengers or other booking details.

Changes are subject to availability and may result in additional charges or cancellation charges.

A booking change is not considered confirmed until Kashi Anubhav Yatra communicates acceptance of the requested change.

8. Cancellation by Kashi Anubhav Yatra

In exceptional circumstances, Kashi Anubhav Yatra may be unable to provide a confirmed service due to circumstances such as vehicle breakdown, operational problems, government restrictions, severe weather, natural disasters, road closures or other circumstances beyond reasonable control.

Where we cancel a service and the customer has already paid an amount that is refundable under the applicable booking terms, we will communicate the available options to the customer.

Depending on the circumstances, we may offer an alternative vehicle, alternative travel date, replacement service or applicable refund.

9. Force Majeure

Kashi Anubhav Yatra will not be responsible for delays, cancellations or service interruptions caused by circumstances beyond reasonable control, including natural disasters, extreme weather, government restrictions, strikes, riots, road closures, major traffic disruptions, accidents, public emergencies or other unforeseen events.

In such circumstances, the available refund or alternative arrangement will depend on the amounts recoverable from the relevant service providers and the specific booking terms.

10. Refund Processing

Once a refund has been approved, Kashi Anubhav Yatra will initiate the refund using the applicable payment method or another mutually agreed method.

The time taken for the amount to appear in the customer's bank account, card account or payment wallet may depend on the payment provider or banking institution.

Any applicable payment gateway charges, transaction charges, bank charges or non-refundable third-party charges may be deducted where permitted by the applicable booking terms.

11. Non-Refundable Amounts

Certain amounts may be non-refundable depending on the booking. These may include, where applicable:

• Non-refundable hotel charges
• Third-party supplier cancellation charges
• Advance amounts specifically identified as non-refundable
• Payment gateway or transaction charges, where applicable
• Special event or peak-season booking charges
• Tickets or permits that are non-refundable
• Other charges clearly communicated before confirmation

12. Refund Disputes or Clarification

If a customer believes that a refund has not been processed correctly, the customer should contact Kashi Anubhav Yatra with the booking reference, payment details and cancellation information.

We will review the booking and communicate the applicable refund calculation or resolution.

13. Changes to This Policy

Kashi Anubhav Yatra may update this Cancellation & Refund Policy from time to time to reflect changes in our services, booking procedures or applicable requirements.

The updated version will be published on this page with the revised date.