1. Introduction

Welcome to Kashi Anubhav Yatra. By accessing our website, submitting an enquiry, requesting a quotation or booking any travel service through us, you agree to these Terms & Conditions.

These terms should be read together with our Privacy Policy, Cancellation & Refund Policy and Disclaimer.

2. Our Services

Kashi Anubhav Yatra may provide or arrange travel-related services, including, where available:

• Local sightseeing and city tours.
• Varanasi tour packages.
• Ayodhya tour and pilgrimage services.
• Prayagraj and Sangam tour services.
• Car and cab rental services.
• Tempo Traveller services.
• Mini bus and bus rental services.
• Family, group and pilgrimage travel.
• Corporate and customised travel arrangements.

Availability of a particular service, vehicle or package is subject to confirmation at the time of booking.

3. Website Information

We make reasonable efforts to keep information on our website useful and current. However, vehicle availability, prices, routes, timings, itineraries, inclusions and other service details may change.

Website information should not be considered a final booking confirmation unless the relevant service has been specifically confirmed by Kashi Anubhav Yatra.

4. Enquiries and Quotations

A quotation provided to a customer may be based on the travel dates, vehicle type, passenger count, route, inclusions and other information supplied at the time of enquiry.

A quotation does not automatically guarantee vehicle or service availability until the booking is confirmed.

Quotations may have a validity period or may be subject to availability and changes in supplier or operating costs.

5. Booking Confirmation

A booking is considered confirmed only after Kashi Anubhav Yatra has accepted the booking and any required advance payment has been received, where applicable.

Customers should check the booking details carefully, including:

• Travel date and time.
• Pickup and drop-off locations.
• Number of passengers.
• Vehicle category.
• Tour itinerary.
• Included and excluded services.
• Applicable charges and taxes.

6. Customer Responsibilities

Customers are responsible for providing accurate information necessary for their booking.

• Provide correct name and contact information.
• Provide accurate travel dates and locations.
• Provide the correct number of passengers.
• Inform us about relevant itinerary requirements.
• Arrive at the agreed pickup location on time.
• Follow applicable vehicle and travel safety requirements.
• Take care of personal belongings during travel.

7. Vehicle Rental Terms

Vehicle category and seating capacity will depend on the vehicle confirmed for the booking.

In certain situations, the exact vehicle shown in promotional material may be replaced with a comparable vehicle due to maintenance, availability, operational requirements or circumstances beyond our reasonable control.

Additional charges may apply for services outside the agreed package, such as extra kilometres, additional hours, parking, tolls, permits, interstate taxes, driver allowances or other applicable expenses, where these are not already included in the confirmed quotation.

8. Tour Packages and Itineraries

Tour itineraries are planned according to the information available at the time of booking.

Actual travel time may vary because of traffic, weather, road conditions, festivals, religious events, local restrictions, government instructions, vehicle conditions or other circumstances.

Where reasonably necessary, the sequence of sightseeing locations may be changed while maintaining the overall nature of the agreed service.

9. Pricing and Additional Charges

The applicable price will depend on the service, vehicle, route, duration, passenger count, inclusions and other booking conditions.

Unless specifically included in the confirmed quotation, customers may be responsible for applicable expenses such as:

• Parking charges.
• Toll charges.
• Permit or entry charges.
• Additional kilometres or hours.
• Accommodation or meals where not included.
• Additional sightseeing or activity fees.
• Other government or location-specific charges.

Any applicable additional charges should be communicated to the customer as reasonably practicable.

10. Payment Terms

Payment requirements may vary depending on the service and booking. Customers will be informed of the applicable advance payment, balance payment or other payment requirements before confirmation.

A booking may not be treated as confirmed until the required payment or confirmation requirements have been completed.

Customers should retain payment receipts, transaction references or booking confirmations for their records.

11. Cancellation and Refunds

Cancellation requests are subject to the cancellation and refund conditions applicable to the particular booking.

Please refer to our Cancellation & Refund Policy for applicable cancellation charges, refund conditions and processing information.

12. Changes to a Booking

Customers should contact us as early as possible if they need to change a confirmed booking.

Changes to travel dates, passenger numbers, vehicle category, pickup location, route or itinerary may be subject to availability and additional charges.

We cannot guarantee that every requested change will be possible after a booking has been confirmed.

13. Delays and Unforeseen Circumstances

Travel services may be affected by circumstances beyond our reasonable control, including traffic congestion, severe weather, road closures, accidents, strikes, public disturbances, government restrictions, festivals, religious events, vehicle breakdowns or other unforeseen events.

We will make reasonable efforts to assist customers and minimise disruption where practicable. However, we cannot guarantee that travel will always occur exactly according to the original schedule.

14. Personal Belongings

Customers are responsible for their personal belongings, luggage, valuables, electronic devices, documents and other possessions during travel.

Customers should not leave valuable items unattended inside vehicles or at tourist destinations.

15. Behaviour and Vehicle Use

Customers and passengers are expected to behave respectfully toward drivers, staff, service providers and other travellers.

Customers must not intentionally damage the vehicle or use it for unlawful purposes.

Reasonable costs resulting from customer-caused damage, misuse or extraordinary cleaning requirements may be recoverable where permitted by applicable law and the booking terms.

16. Third-Party Services

Certain travel arrangements may involve third-party service providers, including accommodation providers, activity operators, transport partners or other vendors.

Such services may be subject to the third party's own terms, conditions, availability and cancellation policies.

17. External Links

Our website may contain links to third-party websites or online services. These links may be provided for convenience or additional information.

We do not control the content, availability or privacy practices of external websites and are not responsible for their policies or services.

18. Website Availability

We try to keep our website available and functional, but uninterrupted availability cannot be guaranteed.

The website may occasionally be unavailable due to maintenance, technical problems, hosting issues, updates or circumstances beyond our reasonable control.

19. Intellectual Property

Unless otherwise stated, website content including text, graphics, logos, images, branding, page design and other materials may belong to Kashi Anubhav Yatra or its respective licensors.

Website content should not be copied, reproduced, republished, modified or commercially used without appropriate permission, except where permitted by applicable law.

20. Privacy

Information collected through enquiries, bookings and use of our website may be handled according to our Privacy Policy.

Please review our Privacy Policy for information about data collection, cookies, analytics, advertising and the handling of personal information.

21. Limitation of Responsibility

Kashi Anubhav Yatra will make reasonable efforts to provide confirmed services as agreed with the customer.

However, we cannot be held responsible for delays, interruptions, losses or changes resulting directly from circumstances beyond our reasonable control, subject to applicable law and the specific terms of the booking.

Nothing in these Terms & Conditions is intended to exclude or limit any legal right or consumer protection that cannot lawfully be excluded or limited.

22. Complaints and Disputes

If you experience an issue with a service, please contact Kashi Anubhav Yatra as soon as reasonably possible so that we have an opportunity to review and resolve the matter.

Customers should provide relevant booking details and supporting information when submitting a complaint.

Any dispute will be handled in accordance with applicable laws and regulations.

23. Changes to These Terms

Kashi Anubhav Yatra may update these Terms & Conditions from time to time to reflect changes in our services, website, booking processes or applicable requirements.

The latest version will be published on this page. Customers should review the applicable terms at the time of making a booking.

24. Acceptance of Terms

By using our website, requesting a quotation or proceeding with a booking, you acknowledge that you have read and understood these Terms & Conditions and agree to comply with the applicable conditions.

25. Contact Us

If you have questions about these Terms & Conditions, bookings, payments, cancellations or our travel services, please contact us.